Command Center

How do I install the SETLIFE.biz App?

SETLIFE.biz is a Progressive Web App. You do not download it from the App Store. Open your phone's browser (Safari on iPhone, Chrome on Android) and go to app.setlife.biz. Then save it to your home screen — on iPhone tap the Share icon and select "Add to Home Screen"; on Android tap the ⋮ menu and select "Add to Home screen." This step is what installs the app on your phone, so please do not skip it.

Should I keep using it in my browser?

No — and this is the most important thing on this page. Once you have saved SETLIFE.biz to your home screen, close your browser and open the app only from the icon on your home screen from that point forward.

This is about protecting your records, not convenience. Browsers routinely clear stored website data after roughly a week without a visit. Apps opened from your home screen are exempt from that cleanup; a page sitting in a browser tab is not. Because your Job History, My Calendar bookings, notes, and Scene Scripts live on your device and nowhere else, losing that storage means losing them — and we cannot restore them for you.

Using the home screen icon also keeps you off an outdated cached page and saves the screen space you need on set. If the app is still in a browser tab, install it now — it takes about ten seconds.

Why do I need to create an account?

Your account sits behind an encrypted Auth Gate and verifies your identity, which protects the #SETID broadcast system so only authorized Producers can push locations and Megaphone alerts to a crew. Please note: if you intend to purchase, create your account first and then buy, using the same email address for both.

Where are my captured Scene Scripts saved?

Due to our strict Zero-Transmission Security architecture, images captured in the Scene Scripts Vault are stored securely in your device's native IndexedDB. They are never sent to the cloud. If you execute the "Wipe Vault" command or clear your device's core website data, those files are permanently destroyed and cannot be recovered by our team.

Where are My Calendar, Job History, and my notes stored?

All of it lives on your device only. Your booked days in My Calendar, your Actor, Crew, and Producer Job History ledgers, your private notes, and your saved pay estimates are written to your phone's local storage. We have zero access to them — we cannot read them, and we cannot restore them for you.

Because they exist only on your device, install SETLIFE.biz to your home screen and open it from that icon. Records kept in a browser tab can be cleared by the browser itself after about a week of not being opened; home screen apps are protected from that. Export your Job History to PDF now and then as a personal backup.

I got a new phone. Does my data transfer?

No, and this is important. Because your records are stored on your device rather than on our servers, they do not automatically follow you to a new phone, and they are erased if you delete the app or clear your browser's website data. Your account and your paid access are tied to your email and will carry over, but your local records will not. Export your Job History, pay summaries, and upcoming bookings to PDF regularly and save them somewhere safe. This is the trade-off of a privacy-first app: nobody can see your data, including us.

Are the pay calculations official?

No. SETLIFE.biz is a private productivity and estimating tool, not an official payroll or tax document. The engines calculate from the call time, wrap time, meal breaks, rates, and bumps that you enter, using industry-standard multipliers. Always confirm final figures against your production's payroll company.

Why do I have to enter my own Night Premium rate?

Because there is no single national rule. Night premiums vary by union, by local, by contract, and by country. Rather than guess a number and put the wrong figure on your voucher, we let you set your own start time and rate, and the engine prices your qualifying night hours at their true Overtime or Double Time rate. Your contract, your numbers, our math.

How do I get an itemized breakdown of my day?

Tap Create PDF Summary on the Home or Crew tab. Your day is broken out line by line — Base Rate, Regular hours, Overtime, Double Time, Total Time, Meal Penalties, Night Premium, and Total Pay — as a clean digital voucher you can print or share from your phone. Past summaries are kept in My Recent PDFs.

I am not seeing the newest features or update.

Your phone is holding an older cached copy of the app. Swipe SETLIFE.biz fully closed from your app switcher — do not just return to your home screen — then reopen it from your home screen icon. It can take two full closes and reopens: the first downloads the update, the second activates it. If it still looks unchanged, delete the home screen icon, revisit app.setlife.biz in your browser, and add it to your home screen again. Your account and paid access are unaffected.

Why isn't the Camera/Scanner working?

Ensure that you have granted Safari permission to access your device's camera. If the camera still fails to load, go to Settings > Safari > Clear History and Website Data, and reboot the application from your home screen. Please note that clearing website data will also erase locally stored records, so export anything you need first.

My crew sync (#SETID) is not pulling locations.

Confirm the #SETID with your AD or UPM and enter it exactly as issued, then tap SYNC. A #SETID is locked to the Producer account that created it, so an expired or mistyped code will not return locations. You also need a signal for the initial sync; once the locations are pulled down, they remain available offline.

I paid, but the app still shows a locked screen.

First, fully close and reopen the app from your home screen so it re-checks your access. If it is still locked, the most common cause is an email mismatch — the email entered at the Stripe checkout was different from the email on your SETLIFE.biz account, so the two could not be linked. Email support@setlife.biz with both addresses and your receipt, and we will unlock your account manually. You will not be charged twice.

How do I cancel or manage my subscription?

All premium "Life of App" and monthly subscriptions are securely managed through our payment partner, Stripe. Please email support@setlife.biz with the email address associated with your purchase, and our team will issue a secure billing management link.

Is my payment information safe?

Yes. Payments are processed exclusively by Stripe. SETLIFE.biz never captures, processes, or stores credit card numbers or banking credentials, and we do not sell user data to recruiters, studios, or data brokers.